Resume

Education

Master of Science in Technical Communication
North Carolina State University, December 2011

Bachelor of Science in Textile and Apparel Business Management
North Carolina State University, May 2005

Relevant Coursework

  • Technology, Law and the Internet
  • Usability Studies
  • Rhetoric of Science and Technology
  • Advanced Technical Writing and Editing
  • Online Information Design and Evaluation

Masters Thesis Project: Development of curriculum for graduate course on Social Media and Technical Communication

Technical Skills

Software and Programming

  • Microsoft Office Suite for Windows; iWork Suite for Macintosh
  • Adobe Products: Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks and some Flash
  • Camtasia, Captivate and Jing
  • Remedy Call Tracking System
  • Knowledge of web standards, HTML, XHTML, jQuery and CSS; experience with PHP, ASP, XML and Javascript; well-versed in responsive design
  • Experience with administration and customization of content managements systems: WordPress, Drupal and Joomla
  • Learning Management administration for Moodle
  • Version control experience with Git
  • Accessibility and usability testing and design experience
  • Google Analytics
  • Database management for MySQL; PHPMyAdmin

Hardware and Networking

  • Troubleshooting in Windows and Macintosh environments. Some experience with Unix and Linux.
  • Experience with Apache web server and cPanel environments
  • PC and printer configuration and troubleshooting
  • Familiar with basic networking concepts, routers, servers, network protocols etc.

Career Summary

2005-present NC State Office of Information Technology
Dynamic Interactions Architect 
Web design and development for NC State University clients; project management including client budgets and timeline; chair of Web Services Team and coordinator of contracts and SLA’s for IT web services; coordination of outreach activities for campus audiences, including educational campaigns and conferences; technology training for users at all skill levels; presentations, and document design tasks; management of part-time staff
2012-present Reify Media, LLC
Project Manager and Communications Officer
Web, logo, and print design for clients in a variety of industries; customer support and training; social media and communications consulting
2003-2005 NC State Office of Information Technology
Education and Publications Assistant
Organized training for graduate and undergraduate students; developed training materials and taught course on a variety of technology topics; coordinated outreach activities; basic troubleshooting for campus users
2002-2012 Marit Web Design and Consulting
Private consulting including web design and development, site maintenance and hosting assistance; usability test design and coordination; development and delivery of training materials on a variety of technology topics

 

Career Accomplishments

Organization & Leadership

  • Chair of central IT Web Service Team
  • Project leader for IT Orientation activities including New Parent and New Student Orientation sessions, Transfer Orientation sessions, information fairs and an IT print publication
  • Co-founded and helped plan community unconference, SpeedCon
  • Directed a city-sponsored camp including 5 counselors and 200+ children
  • Member of hiring committees for multiple full-time employees; hiring and management of multiple part-time employees
  • Wrote and taught classes on Excel, PowerPoint, HTML and Webpage Design (Dreamweaver), Photoshop, Fireworks, WordPress, Google and others
  • Proposed, planned, marketed and taught classes for university undergraduate students
  • UNC CAUSE 2010  and 2013 Chair for Marketing and Publications
  • 2008-2009 Vice President of the award-winning NC State chapter of the Society for Technical Communicators; Vice President for new NC State SIGDOC Student Chapter

Knowledge and Skills

  • Completed Pathways Leadership Training: June 2008
  • PHP Training: Completed April 2007
  • SAS Programming Essentials coursework: Completed August 2004
  • Performed outstanding customer service skills in retail, education and business oriented markets

Awards and Recognition

  • NC State University Awards for Excellence Nominee – 2008
  • NC State University Awards for Excellence Winner – 2008

Portfolio

Please view samples of work on the Online Portfolio page.

References

References available upon request.