Resume – jenreally.com

Education

Master of Science in Technical Communication
North Carolina State University, December 2011

Bachelor of Science in Textile and Apparel Business Management
North Carolina State University, May 2005

Masters Thesis Project: Development of curriculum for graduate course on Social Media and Technical Communication

Microsoft Office Suite for Windows; iWork Suite for Macintosh
Adobe Products: Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks and some Flash
Camtasia, Captivate and Jing
Remedy Call Tracking System
Knowledge of web standards, HTML, XHTML, jQuery and CSS; experience with PHP, ASP, XML and Javascript; well-versed in responsive design
Experience with administration and customization of content managements systems: WordPress, Drupal and Joomla
Learning Management administration for Moodle
Version control experience with Git
Accessibility and usability testing and design experience
Google Analytics
Database management for MySQL; PHPMyAdmin

Troubleshooting in Windows and Macintosh environments. Some experience with Unix and Linux.
Experience with Apache web server and cPanel environments
PC and printer configuration and troubleshooting
Familiar with basic networking concepts, routers, servers, network protocols etc.

2005-present	NC State Office of Information Technology Dynamic Interactions Architect Web design and development for NC State University clients; project management including client budgets and timeline; chair of Web Services Team and coordinator of contracts and SLA’s for IT web services; coordination of outreach activities for campus audiences, including educational campaigns and conferences; technology training for users at all skill levels; presentations, and document design tasks; management of part-time staff
2012-present	Reify Media, LLC Project Manager and Communications Officer Web, logo, and print design for clients in a variety of industries; customer support and training; social media and communications consulting
2003-2005	NC State Office of Information Technology Education and Publications Assistant Organized training for graduate and undergraduate students; developed training materials and taught course on a variety of technology topics; coordinated outreach activities; basic troubleshooting for campus users
2002-2012	Marit Web Design and Consulting Private consulting including web design and development, site maintenance and hosting assistance; usability test design and coordination; development and delivery of training materials on a variety of technology topics

Chair of central IT Web Service Team
Project leader for IT Orientation activities including New Parent and New Student Orientation sessions, Transfer Orientation sessions, information fairs and an IT print publication
Co-founded and helped plan community unconference, SpeedCon
Directed a city-sponsored camp including 5 counselors and 200+ children
Member of hiring committees for multiple full-time employees; hiring and management of multiple part-time employees
Wrote and taught classes on Excel, PowerPoint, HTML and Webpage Design (Dreamweaver), Photoshop, Fireworks, WordPress, Google and others
Proposed, planned, marketed and taught classes for university undergraduate students
UNC CAUSE 2010 and 2013 Chair for Marketing and Publications
2008-2009 Vice President of the award-winning NC State chapter of the Society for Technical Communicators; Vice President for new NC State SIGDOC Student Chapter

Completed Pathways Leadership Training: June 2008
PHP Training: Completed April 2007
SAS Programming Essentials coursework: Completed August 2004
Performed outstanding customer service skills in retail, education and business oriented markets

Please view samples of work on the Online Portfolio page.

References available upon request.